What is ISO 9001:2015?
ISO 9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS).
Implementing ISO 9001 means your organization has put in place effective processes and trained staff to deliver flawless products or services time after time.
Why is ISO 9001 important?
With more than one million certificates issued to organizations in 189 countries, ISO 9001 is the most widely used quality management standard in the world.
ISO 9001 basically certifies the entire company and is not product-specific.
Advantages of a certified quality management system:
• Higher product, process and service quality
• Added value in tendering procedures
• More trust among partners and customers
• Higher customer satisfaction
• Clear and transparent processes and roles
• Work relief through more efficient process organization
• Identification and minimization of liability risks
• Regular review of the system by external auditors
• Securing know-how and facilitating the training of new employees
What is ISO 9001 certification and does my organization need to get certified?
Certification to ISO 9001 is one way to demonstrate to stakeholders and customers that you are committed and able to consistently deliver high quality products or services. Holding a certificate issued by an accredited conformity assessment body may bring an additional layer of confidence, as an accreditation body has provided independent confirmation of the certification body’s competence.
What topics does ISO 9001 cover?
The ISO 9001 standard specifies requirements for the establishment, maintenance, and continuous improvement of a quality management system, covering a wide range of topics including:
Context of the organization: ISO 9001 requires organizations to determine the external and internal factors that affect their ability to achieve the intended results of their quality management system.
Leadership: The standard emphasizes the importance of leadership in implementing and maintaining a quality management system.
Planning: The quality management system must include measures designed to achieve an organization’s quality objectives and continuously improve the system’s effectiveness.
Support: ISO 9001 addresses issues such as resources, competence, awareness, communication and documented information.
Operation: The processes necessary to meet customer requirements and increase customer satisfaction must be planned, implemented and controlled.
Performance evaluation: The standard requires organizations to monitor, measure, analyze and evaluate the performance and effectiveness of their quality management system.
Improvement: ISO 9001 emphasizes the importance of continuously increasing the effectiveness of the quality management system based on the results of performance evaluation and other data sources.
Overall, ISO 9001 helps organizations address all aspects of managing the quality of their products and services, with an emphasis on customer satisfaction and constant enhancement of the quality management system.
Which companies can be certified according to ISO 9001?
A quality management system according to ISO 9001 has already been introduced and certified in over 1 million companies worldwide. These include not only large and medium-sized companies, but also many small companies. Even freelancers can get certified.
In which areas can CERT-ERN support quality management?
In addition to introducing quality management systems, we offer all conceivable consulting services for ISO 9001:2015.
These include the planning , preparation and support of internal and external audits.
If you have other ideas about how we can support you, please contact us at any time.