What is ISO 20000-1:2018?
20000-1:2018?
ISO/IEC 20000-1 is the most recognized international standard for IT management systems. It applies to all business sectors and activities, and can be tailored to specific organizational areas or cover all internal operations and customer needs.
The standard helps organizations establish service management policies and objectives, manage significant aspects, implement necessary controls, and set clear goals to improve IT service delivery.
It also ensures compliance with legal and stakeholder requirements, allowing for regular compliance checks and continuous improvement of the management system to enhance performance
Why is ISO/IEC 20000-1:2018 important?
ISO 20000-1 Certification is crucial for organizational growth, providing a structured, internationally recognized framework for IT Service Management (ITSM).
It signifies a commitment to high-quality IT services, and optimized operational efficiency.
Adhering to ISO 20000-1 standards improves service delivery, minimizes risks, and ensures compliance with industry regulations.
This certification boosts customer and stakeholder confidence. Additionally, the standard’s focus on continuous improvement enables organizations to adapt to market demands and technological advancements, enhancing their resilience, competitiveness, and overall growth in a dynamic business environment.
Who needs ISO/IEC 20000-1:2018?
ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. The standard was conceived in such a way that it is applicable to any size or type of organization.
In which areas can CERT-ERN support you?
Certification always starts with understanding the standard and implementing a compliant management system. CERT-ERN can provide relevant training, assessments, gap analysis and certification.
If you have any suggestions on how we can better assist you, please don’t hesitate to reach out to us anytime.